The company is considered the market leader in travel insurance and assistance. With 13,000 employees providing assistance services in more than 40 languages in 34 countries worldwide. The company offers companies support in the areas of mobility, travel, health and real estate around the clock, 365 days a year. Headquartered in Paris, the company is a subsidiary of a major German financial services provider.
In order to meet future challenges and fulfill local and international service requirements, a common global operations and IT platform needed to be established. A new IT service model with a clear separation of IT provision and organizational management was planned for this. IT provision and all secondary support services were to be transferred with the respective employees to the internal IT service provider of the German parent company.
For the employees concerned, this meant that - depending on their role - they would remain with their previous employer or move to the newly created unit of the IT company as part of a local or regional matrix organization. In addition, in the case of two special group-wide outsourcing programs, the employees affected were also to transfer to the external partners.
The HR project manager was commissioned by the assistance company to take on the HR function in this complex project. She also represented the interests of the assistance company vis-à-vis the absorbing IT company. She advised and supported the responsible project and line managers, in particular the IT and HR managers in the local branches. She also ensured that the transfers and transfers of operations of the affected employees could be implemented on time and in full. To this end, the HR project manager coordinated all HR-related processes and activities in advance. This included, for example, involving the necessary committees and regularly informing the employees concerned. She worked on the overall project in an advisory capacity and acted as the interface between the IT service provider and the company's HR managers. The project was successfully completed on schedule after 10 months.
