More about the interim manager
The interim manager is an expert in agile and efficient customer relationship management. His spectrum ranges from the introduction and optimization of digital CRM systems to efficient order-to-cash processes and the agile development of CRM organizations. In addition, his expertise in the areas of customer service and customer care ensures customer proximity, which makes a significant contribution to value creation. With his qualification as a certified consultant for CSR & transformation, he supports his clients in aligning companies sustainably.
Since 2016, the interim manager has successfully completed numerous mandates in industry, pharmaceutical and life sciences companies. In his most recent mandate, he merged four CRM units at Fresenius KABI Germany and optimized the entire customer service structure at the same time. For another healthcare company, he previously managed the post-merger integration of the CRM units following acquisitions and an IT system change. As Project Manager Salesforce and OCM (Organizational Change Management) at VARTA Microbattery, he was responsible for the international rollout of Salesforce CRM.
Competencies as a CRM expert, sales and marketing manager
From his roles as an expert in customer service and process management, the interim manager offers his clients extensive experience in the optimization of business processes. As a graduate engineer (medical technology) and graduate in business administration, he also combines technical understanding with entrepreneurial initiative and modern project management methods (certifications as Scrum Master, PRINCE2 Agile Project Manager, Senior Process Manager).
The expert is aware of the particular importance of cross-departmental collaboration in customer relationship management. He uses his skills as a coach for communication and conflict management to break down silo thinking in companies and take all teams on the path to greater customer proximity.
As a freelance author, the interim manager publishes specialist articles on CRM, process and sales topics.
