More about the interim manager
The interim manager is an expert in excellent customer service. That's why he describes himself as a customer savvy. For the business graduate and certified project manager, customer service is much more than just case numbers and processes. Where other companies only process customer inquiries, he creates a comprehensive, excellent customer experience that is also based on efficient and clear processes. The expert takes on tasks as an interim manager and consultant.
Understanding customers is his guiding principle - in two senses: on the one hand, it is about understanding the requirements of his clients in order to develop and implement exactly the right solution. On the other hand, he knows how to understand the needs of his clients' customers in order to inspire them. After all, enthusiastic customers are loyal customers, whereas satisfied customers quit.
The interim manager's core competencies lie in the development, optimization and management of customer service areas of medium-sized companies and the introduction of software and telecommunications solutions for customer services (e.g. Saleforce). He is also very good at integrating customer-related areas such as contract management and tender management as well as post-merger integrations. His good knowledge of operations, sales and controlling enables him to think holistically and across departments. His clients also benefit from his experience in international (EU/US) projects with cross-border service standards.
He impresses with his highly structured, goal-oriented approach on the one hand and his clear communication and strong interpersonal skills on the other. His very pragmatic working style enables him to strengthen and expand proven solutions on the one hand and to implement new, convincing solutions on the other. He motivates the teams entrusted to him to deliver outstanding performance.
His personal strengths lie in dealing with people - customers, employees and management colleagues alike - and his ability to find the basis for working together with everyone. His personal passion for inspiring customers wins over employees and managers alike.
