More about the interim manager
The interim manager is an expert in customer service. His expertise covers the entire order-to-cash process - from quotation advice and orders to aftersales, returns processing and other downstream customer touchpoints. His expertise also includes related areas such as logistics, fulfillment and repair.
Since 2016, the expert has been supporting companies with transformations and operational challenges as an independent interim manager and consultant. In doing so, he is as little committed to industries as he is to company forms: His mandates have taken him to both corporations and start-ups. He operates just as confidently in the B2B environment as in the B2C sector.
For example, he ensured that the service teams at e-commerce retailer fahrrad.de were able to cope with the rush of customers from 14 countries in a structured manner during the coronavirus order boom. As Head of Service & Operations at the Dutch energy company Eneco, he helped to successfully shape the market entry in the field of electromobility in Germany in the form of the integration of a German start-up.
Bridge builder in difficult times of change
In addition to his current interim experience, the expert brings extensive expertise from his time as a consultant at the management consultancy Accenture and as the person responsible for setting up a new service organization at Bosch to his mandates.
With a fresh view from the outside, he is able to quickly align operational units with new organizational requirements - with the right people in charge and a good balance between in-house expertise and outsourced tasks.
The interim manager is aware of the particular challenges that transformation and change bring for employees. Thanks to his proactive communication, he is able to quickly build trust as a bridge builder and make the company's goals comprehensible for all employees. He is successful in doing this by providing very close, hands-on support for operational processes where necessary and adopting different perspectives.
With the help of the Kaizen/KVP method, he often uses input for improvements from employees and incorporates this - as well as his own observations - into the transformation process. True to his maxim: listen carefully, look closely, implement with determination.
